Web-Hosters.com is a division of and known jointly as ComCity LLC, a Texas Limited Liability Company.
Personally Identifiable Information
At certain pages of our Sites, you may be able to order products or services, register products to obtain our technical support and participate in one of our online forums or communities. These types of personally identifiable information that may be collected at these pages include: name, address, e-mail address, telephone number, credit card information, order id number and information about your interests in and use of various products, programs, and services.
Non-personally Identifiable Information
We also may collect certain non-personally identifiable information when you visit our web pages such as the type of browser you are using (e.g., Mozilla, Google Chrome, Internet Explorer), the type of operating system you are using (e.g., Windows 10 or Mac OS), and the domain name of your Internet service provider (e.g., America Online, AT&T, Time Warner).
We use the Personally Identifiable Information you provide about yourself to fulfill your requests for our products and services, such as to provide you with technical support, and to respond to your inquiries about our offerings. We also use this information to communicate with you, such as to notify you about updates to products and services, or to assist you with questions you may have about an order you have placed for our products or services.
From time to time, we may use the Personally Identifiable Information that we collect to offer you other products or services that we believe may be of interest to you. We do not share or sell Personally Identifiable Information with any third parties unless we tell you otherwise when we collect the information.
We may also disclose Personally Identifiable Information when we are required to do so in response to legal process or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena, or a law enforcement agency’s request.
We use the Non-personally Identifiable Information that we collect to improve the design and content of our Sites and to enable us to personalize your Internet experience. We may use this information in the aggregate to analyze site usage, as well as to offer you products or services.
Our Sites may contain links to other sites whose information practices may be different from ours. You should consult the other sites’ privacy notices, as we have no control over information that is submitted to, or collected by, these third parties.
Security Protection Policy
From time to time, as a customer of ComCity, we understand you may have confidential and business critical information stored on our Web servers including business logic, business plans, customer credit card information, customer addresses and other business confidential information. ComCity will treat this information as secure and private and use it only as with
regards to troubleshooting or resolving issues with regard to your account. We will not in any way intentionally divulge this information to any other person. We agree to keep this information confidential and private. We will also work with you to keep this information secure including using our firewall technologies, use double-blind passwords on your website content, or support encryption technologies that you may need to maintain the security of this information. We also support ISAPI security login technologies that add an additional level of password protection to your content over and above NTFS for those who desire it.
In any case where you believe security has some how been intentionally compromised, it is best to address us confidentially first before taking any other action so that we may work with you behind the scenes in cooperation with law enforcement to trap perpetrates before they realize they are being watched.
If you have lost or misplaced password information provided to you necessary to access your account, our employees and agents are not permitted to provide this information to you verbally based on a simple phone call. In addition, In many cases, this information may even be encrypted to the point that they cannot see this information. In most cases, you may change your password information by logging into your control panel.
Our support individuals can resend the “setup email” sent to you originally when you established your hosting account; however, this email can only be emailed to the email address of last record you have specified and maintained within the control panel. If this is changed, we cannot simply email your password information to a new email address based solely on a verbal request by phone to do so. There is no way for us to authenticate a phone call from the supposed owner of a business. This policy is in effect to maintain the security and privacy of your password. If only a phone call were necessary to our technical support staff to modify or obtain your password information, your password would be of little value at all.
If you have lost or misplaced your password, and the email address within the control panel is not valid for recovery of this password, you must complete a password change request form on company letterhead and fax the form to our office. This form is available here.